Account Health Scoring Evaluate customer account health through multi-dimensional analysis to predict retention, identify expansion opportunities, and prevent churn. When to Use This Skill - Monthly/quarterly account reviews - Building customer health dashboards - Prioritizing CSM attention - Identifying expansion opportunities - Churn risk assessment Methodology Foundation Based on Gainsight Customer Health methodology and Lincoln Murphy's Customer Success principles , combining: - Product adoption metrics - Support/sentiment signals - Financial health (payments, expansion) - Relationship st…