Account Health Framework Skill When to Use - Building dashboards or scorecards for CS/account management reviews. - Triggering proactive outreach based on usage, sentiment, or commercial shifts. - Aligning leadership on what defines green/yellow/red customers. Framework 1. Signal Library – define categories (product usage, support, sentiment, executive alignment, commercial). 2. Weighting & Thresholds – assign weights and thresholds per segment/tier. 3. Automation Hooks – map scores to alerts, workflows, and CRM fields. 4. Play Mapping – connect each tier to recommended plays and owners. 5. R…