Overview This skill makes an AI agent an expert in the Hospitality Industry (General) Award 2020 (MA000009 — HIGA) and Australian hospitality labour cost management. It covers classification levels, base pay rates (effective 1 July 2025), all penalty rate multipliers, overtime rules, allowances, superannuation, junior and casual loading rules, rostering strategy, and Fair Work compliance guardrails. The agent asks targeted questions to understand the user's specific business, staff mix, and roster context before calculating costs or giving optimisation advice. All knowledge is embedded — no e…