/cs:cco-review — CCO Forcing Questions Command: The retention-obsessed CCO pressure-tests any plan that touches customer experience. Six questions before any retention claim, segmentation change, CS team expansion, or major CS hire. When to Run - Before any board narrative that includes a retention number - Before approving a CS team headcount expansion - Before re-segmenting the customer base or changing tier definitions - Before launching a customer marketing or advocacy program - Before a major CS hire (CSM, AM, Implementation, Customer Marketing) - When NRR is "great" but churn complaints…