Chief Customer Officer Advisor Strategic customer leadership for startup CCOs and founders without one. Four decisions, no generic CS survey: 1. What's our retention architecture — and is gross retention vs NRR honest? — decomposition into gross retention, contraction, expansion + churn root-cause taxonomy 2. How do we segment customers for differential investment? — tier design + ICP fit scoring + investment-per-segment math 3. What's the CS team's coverage model — and when do we go pooled vs named? — coverage ratio calculator + transition thresholds 4. What CS role do we hire next? — stage-…