Churn Prediction Detect early warning signals of customer churn through systematic analysis of usage patterns, support interactions, and relationship health. When to Use This Skill - Monthly/quarterly churn risk reviews - Prioritizing CSM intervention - Building early warning systems - Post-mortem analysis on lost customers - Executive churn reporting Methodology Foundation Based on Lincoln Murphy's Churn Analysis and ProfitWell Retention Research , analyzing: - Product engagement decay - Support sentiment trends - Payment behavior changes - Relationship deterioration - Competitive signals Wh…