Closed-Loop Community Playbook Skill When to Use - After capturing member insights or escalations that require action. - Coordinating follow-up between community, product, CS, and marketing teams. - Demonstrating accountability to members via updates and celebrations. Framework 1. Intake & Qualification – log insight ID, theme, severity, evidence, member metadata. 2. Routing – assign accountable owner, squad, and due date with SLA tiers. 3. Action Plan – outline fix/enhancement, dependencies, success metrics, and comms plan. 4. Member Comms – draft acknowledgement, progress updates, and compl…