Closed-Loop Playbook Skill When to Use - After synthesizing VoC insights that require cross-functional action. - During QBRs or ELT reviews to show status of customer commitments. - Whenever audit trails are required for compliance or customer councils. Framework 1. Intake – capture insight ID, driver, severity, customer(s), and evidence link. 2. Routing – assign accountable owner, supporting squad, and due date. 3. Action Plan – define mitigation plan, success criteria, and measurement method. 4. Communication – schedule updates to customers, exec sponsors, and internal stakeholders. 5. Retr…