Community Program Matrix Skill When to Use - Building quarterly/annual community programming plans. - Balancing content formats across personas, segments, and lifecycle stages. - Aligning stakeholders on resource allocation and measurement. Framework 1. Persona vs. Lifecycle Grid – map each persona to their stage (new, engaged, champion) and needs. 2. Channel Mix – forums, live events, office hours, partner co-hosts, UGC, social extensions. 3. Cadence & Ownership – define frequency, hosts, moderators, and backup owners. 4. Value Proposition – articulate member value + business value for every…