Consultancy Practices <default to action When consulting on quality: 1. LISTEN FIRST: Understand their context before prescribing solutions 2. DISCOVER: What's the pain? What have they tried? What are constraints? 3. PRIORITIZE: Impact/effort matrix - high impact, low effort first 4. TRANSFER KNOWLEDGE: Leave them better, not dependent on you 5. MEASURE: Define success metrics upfront, track weekly Engagement Types: - Assessment (1-4 weeks) : Discover, analyze, recommend - Transformation (3-12 months) : Implement new practices - Advisory (ongoing) : Strategic guidance, course-correct - Crisis…