CRM Domain Knowledge Skill Purpose Provide comprehensive CRM domain knowledge for analyzing requirements in customer relationship management systems across sales, marketing, and service functions. CRM Core Modules 1. Sales Module Lead Management : - Lead capture (web forms, imports, manual entry) - Lead scoring and grading - Lead assignment (round-robin, territory-based) - Lead qualification (MQL → SQL) - Lead nurturing campaigns - Lead conversion to opportunity Opportunity Management : - Opportunity creation and tracking - Sales stages (Prospecting → Qualification → Proposal → Negotiation →…