Customer Insights & Telemetry Skill When to Use - Building segment-specific lifecycle journeys. - Prioritizing accounts for adoption help, expansion offers, or advocacy invites. - Diagnosing churn/retention risks and surfacing insights to CS + product. Framework 1. Signals Stack – product usage, engagement, sentiment, commercial, health composite. 2. Data Plumbing – define sources (warehouse, product analytics, CS tools) and refresh cadence. 3. Normalization – align account/user IDs, tag personas/verticals. 4. Insight Delivery – dashboards + alerts to lifecycle, CS, product teams. 5. Closed L…