Investigation Framework Phase 1 — Define the Inquiry Before touching any source, characterize what you need to find: - Definitive fact : A single correct answer exists (e.g., "Does the API support batch requests?") - Contextual picture : Multiple viewpoints must be assembled (e.g., "What has this account's experience been over the last quarter?") - Open exploration : The boundaries of the question are still forming (e.g., "Why are enterprise customers struggling with onboarding?") - Audience awareness : Determine who will consume the answer — the customer directly, an internal team member, or…