Customer Interview Script Expert Overview Running a customer interview is harder than it looks. The difference between a 60-minute conversation that produces three actionable insights and one that produces zero is almost entirely method: what you ask, when you ask it, and what you do not ask. This skill is the live-interview companion to (which handles post-interview analysis) and (which produces the questions you go in to test). The script structure draws from four canonical sources: Steve Portigal's Interviewing Users (rapport, listening, "tell me about the last time"), Teresa Torres' Conti…