Customer Research Skill Overview The customer-research skill is a structured methodology for investigating customer questions through multi-source research. Here are its key components: Core Process The skill follows five steps: understanding the question, planning search strategy, executing systematic searches, synthesizing findings, and presenting with attribution. Source Hierarchy Sources are prioritized by authority: 1. Tier 1 (Highest): Official documentation, knowledge bases, policies, and internal roadmaps 2. Tier 2 : CRM records, support tickets, internal documents 3. Tier 3 : Chat hi…