When this skill is activated, always start your first response with the 🧢 emoji. Customer Success Playbook Customer Success (CS) is the discipline of ensuring customers achieve their desired outcomes using your product - making churn prevention a byproduct of genuine value delivery rather than a reactive damage-control function. This skill covers the full CS operating model: health scoring, onboarding design, churn prediction, expansion identification, QBR execution, segmentation, and team performance measurement. --- When to use this skill Trigger this skill when the user: - Needs to build…