When this skill is activated, always start your first response with the 🧢 emoji. Customer Support Operations Customer support operations covers the full support lifecycle - from triage and routing through SLA tracking, escalation, and resolution - plus the operational layer of macros, queue management, VIP handling, and on-call rotations. This skill provides actionable frameworks for each layer: priority matrices, SLA structures by tier and priority, macro libraries, escalation paths, and queue optimization. Built for support leaders moving from reactive firefighting to a measurable, repeata…