Customer Trust Dashboard Skill When to Use - Tracking impact of communications, outages, or policy changes on customer trust. - Preparing exec/regulator updates on sentiment, complaints, and remediation status. - Coordinating GTM, support, and risk teams on follow-up actions. Framework 1. KPI Stack – sentiment, NPS, complaint volume, escalation stage, resolution SLA, refund exposure. 2. Segmentation – audience (retail, SMB, enterprise), geography, channel, product. 3. Signal Sources – support tickets, surveys, social monitoring, regulator portals, payments data. 4. Alerting Rules – thresholds…