/draft-response If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md. Draft a professional, customer-facing response tailored to the situation, customer relationship, and communication context. Usage Examples: - - - - Workflow 1. Understand the Context Parse the user's input to determine: - Customer : Who is the communication for? Look up account context if available. - Situation type : Question, issue, escalation, announcement, negotiation, bad news, good news, follow-up - Urgency : Is this time-sensitive? How long has the customer been waiting? -…