E&O Exposure Tracking and Mitigation Workflow Design Design a systematic E&O risk management framework for an insurance agency, covering documentation standards for client interactions, coverage gap tracking, renewal follow-up, certificates of insurance, complaint handling, and staff training. The goal is to create a defensible record that demonstrates the agency acted professionally and in the client's best interest. Why E&O Documentation Matters An E&O claim arises when a client alleges the agency made an error or failed to provide coverage the client expected. The agency's defense depends…