Escalation Skill Summary This guide teaches support teams when and how to escalate issues effectively. Here are the key takeaways: Escalation Triggers Escalate when issues involve confirmed bugs, production outages, data integrity risks, security concerns, or high-value customers at risk. Technical escalations include: bug confirmed and needs a code fix, infrastructure investigation needed, data corruption or loss. Tier Structure Issues flow through escalation levels (L1 - L2 - Engineering/Product) based on complexity and impact. Security concerns bypass normal progression and go immediately…