Escalation Policy Design Define escalation policies for stalled workflow items: 1. Trigger conditions : Time elapsed, SLA percentage consumed, or manual override 2. Escalation path : Who receives the escalation notification? What authority do they have? 3. Escalation message : Draft the escalation notification with context (item age, original assignee, business impact) 4. Resolution recording : How is the escalation resolved and documented for audit? Output an escalation policy spec with trigger thresholds, notification templates, and audit requirements. ---