Journey Governance Framework Skill When to Use - Standing up or refreshing journey councils and review cadences. - Coordinating multi-team initiatives that impact customer experience. - Preparing executive updates or compliance reviews tied to journey changes. Framework 1. Ownership Model – define RACI across CX strategist, product, marketing, CS, ops, and exec sponsors. 2. Cadences – set quarterly journey reviews, monthly initiative standups, and weekly execution syncs. 3. Documentation – maintain living journey maps, backlog tracker, decision log, and KPI dashboards. 4. Change Control – out…