Incident Management Incident Severity | Level | Impact | Response Time | |-------|--------|---------------| | SEV1 | Complete outage | Immediate | | SEV2 | Major degradation | < 15 min | | SEV3 | Minor degradation | < 1 hour | | SEV4 | Low impact | Next business day | Incident Response 1. Detect - Monitoring alerts - Customer reports - Error logs 2. Triage - Assess severity - Assign incident commander - Create communication channel 3. Investigate - Check recent changes - Review logs and metrics - Identify root cause 4. Mitigate - Apply quick fix - Rollback if needed - Communicate status 5. Re…