/incident-response If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md. Manage an incident from detection through postmortem. Usage Modes If no mode is specified, ask what phase the incident is in. How It Works Severity Classification | Level | Criteria | Response Time | |-------|----------|---------------| | SEV1 | Service down, all users affected | Immediate, all-hands | | SEV2 | Major feature degraded, many users affected | Within 15 min | | SEV3 | Minor feature issue, some users affected | Within 1 hour | | SEV4 | Cosmetic or low-impact issue |…