Intercom Observability Overview Comprehensive observability for Intercom integrations covering Prometheus metrics, OpenTelemetry traces, structured logging, and alert rules for error rates, latency, and rate limit usage. Prerequisites - Prometheus or compatible metrics backend - OpenTelemetry SDK (optional, for tracing) - Pino or similar structured logger - Grafana or alerting system Instructions Step 1: Prometheus Metrics for Intercom API Calls Step 2: Instrumented API Client Wrapper Step 3: Structured Logging Step 4: OpenTelemetry Tracing Step 5: Alert Rules Step 6: Metrics Endpoint Key Met…