Journey Mapping Skill Map customer journeys to understand end-to-end user experiences, identify pain points, and discover opportunities for improvement. When to Use - Designing new features or flows - Understanding existing user paths - Identifying friction points - Planning improvements - Stakeholder communication - Onboarding design Journey Map Components 1. User Context - Persona : Who is the user? - Goal : What are they trying to accomplish? - Trigger : What initiated this journey? - Success : How do they know they've succeeded? 2. Journey Phases Typical phases to map: | Phase | Descripti…