Article Anatomy Mandatory Components Every knowledge base article includes: 1. Title : Outcome-oriented or symptom-oriented. Written in the language a customer would type into a search bar -- never internal jargon. 2. Summary : 1-2 plain-language sentences stating what the article covers and who benefits from it. 3. Content body : Organized by article type (see below). 4. Cross-references : Links to companion articles for adjacent topics. 5. Metadata : Category, tags, intended audience, last-modified date. Formatting Standards - Headings (H2, H3) : Create a scannable outline so readers can ju…