Ketchup video Follow , but show what happened in a short subtitled video instead of its summary and visuals. Its window starts at the last message the user wrote before , not before any earlier . Writing and rendering the video, outside the repo, is the one exception to its read-only rule. The reply is ketchup's opening sentence, the embedded video, one line naming any work left that you can do yourself, and the action items. When the video shows a call's options, call each option by the name the video gives it. If the render fails, say so in one line and give only the calls. Slides Use the s…