knowledge-ops Company SOP + internal runbook authoring, 5W2H completeness validation, and KB hygiene reporting for Head-of-Ops / Knowledge-Manager / TPM-Internal personas. Purpose An ops organization three years in accumulates a sprawl: 600 Notion pages, 200 Confluence runbooks, three Obsidian vaults, a folder, and a channel that exists because nobody can find the canonical doc. Predictable failure modes: 1. No owner — 40% of SOPs name "the team" instead of a person. When the doc rots, nobody is accountable. 2. No last-reviewed date — a 2023 vendor-offboarding SOP still references a procureme…