MaintainX Incident Runbook Overview Step-by-step procedures for responding to MaintainX integration incidents, from detection through resolution and post-mortem. Prerequisites - Access to monitoring dashboards - MaintainX admin API credentials - On-call contact list Severity Classification | Severity | Definition | Response Time | |----------|-----------|---------------| | SEV-1 | Complete integration failure, no work orders processing | 15 min | | SEV-2 | Partial failure, some endpoints degraded | 1 hour | | SEV-3 | Performance degradation, slow responses | 4 hours | | SEV-4 | Non-critical f…