Navan Incident Runbook Overview Structured incident response for Navan travel platform disruptions. Navan uses raw REST APIs with OAuth 2.0 — there is no SDK and no sandbox. All diagnostic commands run against production. Prerequisites - Access to Navan admin console (Admin Travel admin) - OAuth credentials ( , ) stored in your secret manager - Familiarity with Navan's Ava AI assistant (in-app chat, first-line support) - and for API health probing Instructions Step 1 — Classify Severity | Severity | Condition | Response Time | Escalation | |----------|-----------|---------------|------------|…