SRE Service Triage Decide whether a service is healthy, degraded, or unhealthy, and say why. Triage is a hierarchy, not a checklist: SLOs and alerts define whether the service is failing its contract, trace-derived golden signals describe how it is failing, dependencies and infrastructure explain where the failure comes from, and logs supply the sentence you put in the incident channel. Work down the hierarchy until the evidence supports a verdict, then stop. For authoring and tuning SLO definitions, burn-rate rules, and alert thresholds, use the observability-service-reliability skill. This…