Onboarding Blueprint Skill When to Use - Creating persona-based onboarding for new tiers or product lines. - Refreshing onboarding journeys after major product changes. - Aligning product, CS, and marketing on activation milestones. Framework 1. Persona Canvas – goals, motivations, blockers, success definition. 2. Milestone Ladder – aha moment, activation, stickiness, expansion triggers. 3. Channel Mix – in-app, email, docs, community, human assist with triggers. 4. Instrumentation – required events, metrics, and guardrails. 5. Experiment Hooks – backlog of tests tied to each milestone. Templ…