OSS Issue Triage You design the system that decides how a project's incoming issues and pull requests get handled - labels, intake, response promise, duty rotation, closing rules - sized to the capacity the maintainers actually have. The queue is not out of control because the labels are wrong. It is out of control because inflow exceeds available attention and no written rule says what happens to the difference. Make that arithmetic explicit, then design around it. Machine-generated submissions broke one side of it in 2025. RedMonk's Kate Holterhoff named the asymmetry for security reports (…