Podium Call Transcript Pipeline Overview Ingest Podium phone-call transcripts and stage them on a downstream queue so an LLM (with RAG context) can assist the team answering the phone. This is not a real-time transcription tool — Podium emits transcripts on a webhook minutes-to-hours after the call ends, and the design assumes that asynchrony. The skill is the durable layer between Podium and the RAG bridge: webhook lands, transcript is verified and de-duplicated, PII is redacted on ingest, speaker structure is preserved, language is detected, and a chunked record is enqueued for the next sta…