Prioritization Frameworks Reference A reference guide to help you select and apply the right prioritization framework for your context. Core Principle Never allow customers to design solutions. Prioritize problems (opportunities) , not features. Opportunity Score (Dan Olsen, The Lean Product Playbook ) The recommended framework for prioritizing customer problems. Survey customers on Importance and Satisfaction for each need (normalize to 0–1 scale). Three related formulas: - Current value = Importance × Satisfaction - Opportunity Score = Importance × (1 − Satisfaction) - Customer value create…