Resilience Program Design Overview Planning-level guidance for an organization's resilience program: how to structure policies by tier, and how often to run resilience activities. Structuring resilience policies across an organization Recommend a tiered policy model (not one policy per service): classify services by business criticality and set policy targets accordingly. - Availability SLO — higher as criticality rises. The API accepts only a fixed set of SLO values and rejects out-of-set ones, so confirm the valid values from the API/docs (e.g. or the Resilience Hub documentation) rather th…