Returns Management Overview A returns management system lets customers initiate returns self-service, generates prepaid shipping labels, processes refunds or exchanges when the item is received, and handles restocking decisions. A well-run returns process builds customer trust and can become a competitive advantage. Most platforms have solid native returns workflows or purpose-built apps that handle this without custom development. When to Use This Skill - When launching a self-service returns portal to reduce customer service workload - When you need a structured RMA process with tracking nu…