Reward Operations Skill When to Use - Launching or refreshing reward catalogs. - Coordinating fulfillment vendors and automation. - Auditing operational readiness before major loyalty pushes. Framework 1. Catalog Governance – metadata (SKU, cost, eligibility, expiry), vendor SLAs, localization. 2. Fulfillment Automation – points issuance, redemption logic, webhooks, notifications, support flows. 3. Risk & Compliance – tax reporting, export restrictions, fraud detection, audit logs. 4. Support Runbooks – escalation paths, refund policies, communication templates. 5. Continuous Improvement – pe…