Risk Scoring Framework Skill When to Use - Building or tuning customer health scores that drive CS prioritization. - Aligning RevOps, CS, and product on what “healthy” vs “at-risk” looks like. - Auditing why certain segments churn or expand more than others. Framework 1. Signal Inventory – usage, sentiment, support, commercial, product feedback, exec engagement. 2. Weighting & Decay – assign weights per signal, set freshness decay, define negative indicators. 3. Tier Mapping – convert scores to tiers (green/yellow/red) with playbook hooks. 4. Validation Loop – back-test against churn, expansi…