CCaaS Platform Comparison & Selection Help the user choose the right cloud contact center platform for their organization. This skill is tool-agnostic — it compares platforms on features, pricing, AI capabilities, integrations, and deployment to find the best fit. Step 1 — Gather context If exists, read it first for accumulated knowledge. 1. What's driving the evaluation? - A) Greenfield — building a new contact center - B) Migration from on-prem (Avaya, Cisco, Mitel, Genesys Engage) - C) Switching CCaaS providers (unhappy with current platform) - D) Adding capabilities (AI, WFM, digital chan…