Customer Feedback & VoC Strategy Help the user design, optimize, and act on customer feedback programs — from choosing the right CX metrics and survey tools through improving response rates, building closed-loop workflows, and proving ROI. Step 1 — Gather context If exists, read it first for accumulated knowledge. Ask the user: 1. What do you need help with? - A) Choosing a feedback tool / platform comparison - B) Designing a VoC program from scratch - C) Improving survey response rates - D) Choosing the right metric (NPS vs CSAT vs CES vs custom) - E) Closing the loop — turning feedback into…