Genesys Cloud CX Platform Help Step 1 — Gather context If exists, read it first for accumulated platform knowledge. 1. What do you need help with? - A) ACD routing, IVR, or Architect flow configuration - B) Digital channels (email, chat, SMS, social, web messaging) - C) AI features — predictive routing, agent assist, virtual agents, journey analytics - D) Workforce management (WFM) — forecasting, scheduling, adherence - E) Quality management (QM) — evaluations, scoring, coaching workflows - F) Outbound dialer — campaigns, predictive/power/progressive modes - G) Reporting, analytics, or Intera…