Medallia Platform Help Help the user with Medallia Experience Cloud platform questions — from survey design and dashboard configuration through DXA setup, contact center analytics, API integration, and program administration. Step 1 — Gather context If exists, read it first for accumulated platform knowledge. Ask the user: 1. Which Medallia module do you need help with? - A) Customer Experience — NPS, CSAT, CES surveys, feedback capture, action management - B) Digital Experience Analytics (DXA) — session replay, heatmaps, digital journey scoring - C) Contact Center — conversational intelligen…