Salesforce Platform Help Step 1 — Gather context If exists, read it first for accumulated platform knowledge. Ask the user: 1. What do you need help with? - A) Sales Cloud — leads, opportunities, pipeline, forecasting, CPQ - B) Service Cloud — cases, knowledge base, omnichannel routing - C) Marketing Cloud / Account Engagement (Pardot) — campaigns, journeys, email - D) Commerce Cloud — B2B/B2C storefront, checkout, catalogs - E) Data Cloud — customer data platform, identity resolution, segments - F) Agentforce / Einstein AI — AI agents, predictive scoring, recommendations - G) Platform — cust…