Zendesk Platform Help Step 1 — Gather context If exists, read it first for accumulated platform knowledge. 1. What area of Zendesk do you need help with? - A) Ticketing — triggers, automations, macros, views, ticket fields, SLAs - B) Help Center / Guide — knowledge base articles, community forums, AI search - C) AI Agents — automated resolution, copilot, generative replies - D) Chat — live chat widget, proactive messaging, routing - E) Talk (Voice) — IVR, call recording, voicemail, routing - F) Sell (CRM) — pipeline, leads, deals, sales automation - G) Messaging — WhatsApp, Facebook, Instagra…