Salesforce Incident Runbook Overview Rapid incident response procedures for Salesforce integration failures, covering Salesforce-side outages, API limit exhaustion, authentication failures, and data sync issues. Prerequisites - Salesforce CLI authenticated ( ) - Access to Salesforce Status API - Monitoring dashboards configured (see ) - Communication channels (Slack, PagerDuty) Quick Triage (Do This First) Decision Tree Immediate Actions by Error Type REQUEST LIMIT EXCEEDED — API Limit Exhausted INVALID SESSION ID — Authentication Failure Salesforce System Outage Communication Templates Inter…