Configuring the Incident Priority Matrix (sf CLI) Configures the Incident Priority Matrix for Salesforce ITSM — the grid that derives an Incident's Priority from its Impact and Urgency . Covers viewing the matrix, enabling / disabling it, adding / changing / removing / seeding cells, toggling the manual-override preference, and reading / setting the default (fallback) priority. Every read and write dispatches through the CLI , so this skill works on any org with the Incident Management license enabled. Writes are idempotent (skipped when the current state already matches the target), the skil…