Enable Microsoft Teams for Employee Service (ITSM) Enable the Salesforce Go feature "Microsoft Teams for Employee Service" ( ) — the feature that lets IT Desk and IT Service agents track tickets, request catalog items, and get Agentforce assistance from inside Microsoft Teams. Every operation dispatches through headless-360 . Execute one step at a time. These steps make real, state-changing API calls. Run a single operation, show its result, confirm it succeeded, then proceed — do not batch multiple setup calls into one parallel block. Scope - In scope : Enabling the Go feature via its featur…